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The programs developed and conducted by Annalise over the last 2 years have proven to be very effective in driving business ownership of Risk.
Whilst the programs have a well developed and thought provoking conceptual framework , the real power comes from the very deliberate engagement of line management as a first step and the direct alignment of the program to the specific business strategies of the organization.
The uniqueness of these programs is achieved by customization dependant upon the needs of the particular business but remains based upon the conceptual framework which delivers a results oriented outcome.
This approach combined with Annalise's skills and enthusiasm has resulted in material changes to the way in which business functions view their Risk responsibilities --- importantly , the energy shown by a number of line managers following the program is testament to the quality of both the program content and Annalise in her role as program leader"
Peter Donald
Previous Head of Operational Risk and Technology
ANZ Bank |
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"I have worked with Annalise in her various roles within ANZ, and very particularly she delivered a Risk Culture program to our team in UDC Finance, New Zealand.
Annalise had developed and tailored the program to meet our needs. Essentially we needed to make sweeping changes to the way me managed risk, remedy some adverse audit findings and embed risk management culture back in to our business.
Her program was integral to the turn around in UDC. The energy of the program and the ability to relate the message to both our business and risk managers was the highlight. I am pleased to say we saw marked improvements across our business that I believe were attributed to Annalise's program
Malcolm Tilbrook
ANZ Bank |
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Annalise was the creator and driver of the Risk Culture Program at ANZ. A review of operational risk by one of Australia's largest accounting firms identified Working Capital's risk culture as the key issue for the business rather than any policy or procedural deficiencies. Changing a culture requres a significant and different intervention and Annalise's two day program provided the catalyst for change; it enabled the participants to understand the existing risk culture of their business, what it should be and their role in closing the gap. Most importantly, as it was run at all levels in the business, it provided a new "language" which particpants could use to raise issues of significance, no matter what their job level; this broke the old culture. To embed this, participants took away a number of accountabilities and projects which they had to implement and then report back on over a number of months.
Risk is the lifeblood of a bank. This program enabled the participants to naturally consider risk issues as part of their everyday approach to doing business. The participants were totally engaged when they finished the program and felt empowered by the new environment, which meant there were immediate beneficial results.
While this program was focussed on Risk, the tools and approach adopted by Annalise could be used in any organisation that is endeavouring to align its culture with strategy or a specific outcome.
Andrew Webster
General Manager Strategic Growth
Australia & New Zealand Banking Group Ltd.
September 2008 |
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